Complaints

We are committed to providing high quality legal advice and client care.

However if you are unhappy about any aspect of our services, we have a procedure in place which details how we handle complaints in our Terms of Business. Please e-mail immigration@as.legal for a copy of our full Complaints Policy.

If you are not satisfied with our handling of the complaint then you can ask the Legal Ombudsman to consider the case. The Legal Ombudsman’s phone number is 0300 555 0333 or you can find out more information on the website at www.legalombudsman.org.uk.

If your complaint relates to our bill, then you may have the right to have the bill assessed under the Solicitors Act 1974.