(SRA Transparency Rules)
We pride ourselves on the high standards of professionalism we have set ourselves and are committed to providing high quality legal advice and client care. However we acknowledge that sometimes things can go wrong. If something goes wrong, we would like you to tell us about which will ensure we can fully address your concerns, put things right as far as we can and continually improve. With this approach, most issues can be resolved quickly and informally.
If you have any concerns regarding the handling of your case or are unhappy about any aspect of the service you have received, please contact the solicitor with responsibility in the first instance to let them know so this can be quickly addressed and rectified. We have a procedure in place which details how we handle complaints in our Terms of Business.
If you remain dissatisfied with our handling of the complaint then you can ask the Legal Ombudsman to consider the case. The Legal Ombudsman’s contact details along with further information regarding the process can be found on the website at www.legalombudsman.org.uk.
Normally you would need to bring a complaint to the Legal Ombudsman within a specified time period of receiving our final written response to your complaint; please refer to the website for further details. If your complaint relates to our bill, then you may have the right to have the bill assessed under the Solicitors Act 1974.